Why Hiring a Professional Plumber Could Be the Right Choice for You
A lot of our first-time customers seem to think they should only call professional plumbers for “big” jobs. It makes sense: nobody wants to try digging up their lawn to fix a sewer pipe, but you can probably clean a drain by yourself just fine.
There’s nothing wrong with repairing your own plumbing, but you should never feel ashamed to call a plumber, either. In fact, getting professional help even when you have minor plumbing problems is a great idea. Next time you have plumbing problems (big OR small), consider giving Ben Franklin a call. You won’t be disappointed. Here’s why.
In our experience, DIY plumbing jobs wind up requiring an average of three trips to the store. Even jobs that seem simple can take a frustrating amount of time and energy. The longer the plumbing job takes, the longer you’ll be without plumbing. Add a potentially destructive leak on top of everything else, and it all adds up to a lot of trouble… and money!
Ben Franklin’s plumbers are available for emergency plumbing services 24/7/365. And we’re never late. In fact, we’re so confident we’ll be on time that we offer the “Punctual Promise”: If there’s any delay, it’s you we pay! For every minute we’re late, we’ll pay you $5, up to $300. Ben Franklin will be there the moment you need us. No trips to the store, no poorly-written instructions, no fuss–just a fast fix you can count on.
Convenience isn’t just about showing up on time–it’s getting the job done right once we’re there. That’s why Ben Franklin technicians drive our “Big Blue Trucks” to every job. Our trucks are stocked with all the tools of the trade. No matter what the problem is, we’ll identify it and have the right tool to fix it.
The greatest part of efficiency is simplicity. When you call Ben Franklin, you call once, schedule one appointment, and meet with one technician. You get pricing up-front, so you know exactly what’s going to happen. You don’t have to wait around. We fix the problem in the most effective and efficient way possible, you pay, and that’s it. No waiting, no negotiating. Place one call, and you get quality service when and where you need it.
To us, the biggest part of “100% customer satisfaction” is making ourselves accountable to you before, during, and after the job. If you have any questions, we’ll always be there to address them. We strive to do our best work on every job. If you ever believe we’ve failed to do that, please let us know. We want make it up to you and learn how to do better. When you call Ben Franklin, we want you to know that not only will we take care of your plumbing problem fast, we’ll take care of it right–every time.
Last but not least, calling a professional plumber means enlisting the help of an expert. Every Ben Franklin technician has the knowledge, training, and experience to identify and repair virtually any residential or commercial plumbing problem. No matter what’s going on, the tech that shows up to your home will know how to handle it, guaranteed.
You don’t even have to have the slightest idea what the problem is. Just call, and our experts will identify and solve it in the most unintrusive, cost-effective way possible–whether it’s as simple as plunging a toilet or as complicated as snaking a remote camera into your sewer pipes. When you have an expert’s help, you don’t need to worry about common DIY mistakes; all you need to do is let us get to work.
We’re not saying you should consider calling a plumber every time you clog your toilet (though we are very good at unclogging toilets). We’re just pointing out that your plumber may have more uses than you’d think. When you need it fast and you want it to last, calling a pro is the way to go.
And when it comes to fast plumbing repairs that last, you can’t do better than the pros at Ben Franklin. The next time you have a plumbing problem you wish would just go away, give us a call and we’ll make it disappear.Schedule an Appointment